Hellen From Illinois Shares Her Frustration Over Her Insurance’s Outdated Directory
By Consumers For Quality Care, on August 26, 2019
![Hellen From Illinois Shares Her Frustration Over Her Insurance’s Outdated Directory](https://consumers4qualitycare.org/wp-content/uploads/2019/08/Screen-Shot-2019-08-26-at-4.11.54-PM.png)
Hellen from Illinois was experiencing foot pain and wanted to see a doctor to get a diagnosis. But when she tried to find a provider in her network, it took her a long time and many phone calls because of an outdated online directory.