By Consumers For Quality Care, on August 28, 2019
Farah from Georgia shares her frustration about becoming the go-between for the insurer and doctors. When her husband needed surgery and they were trying to make sure it would be covered, she spent several days figuring out the paperwork and on the phone.
Farah from Georgia needed to quickly become an expert in medical coding to ensure her husband’s doctor-recommended surgery would be covered by their insurance.
Since having to fight her insurance company for coverage of her husband’s surgery, Farah from Georgia lost confidence in her coverage and has become a hyper-vigilant health care consumer, making sure each procedure her family undergoes will be covered at every step of the process.