Hellen From Illinois Shares Her Frustration Over Her Insurance’s Outdated Directory

By Consumers For Quality Care, on August 26, 2019

Hellen From Illinois Shares Her Frustration Over Her Insurance’s Outdated Directory

Hellen from Illinois was experiencing foot pain and wanted to see a doctor to get a diagnosis. But when she tried to find a provider in her network, it took her a long time and many phone calls because of an outdated online directory.

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