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Consumers in All and across the country face too many challenges when it comes to accessing the care they need. Find All #HealthCareFail stories here.

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New Mexico Hospital Nurse Gets Surprise Bill After Mandatory COVID-19 Test

Consumers For Quality Care, May 13, 2020
The Albuquerque Journal reports on the experience of University of New Mexico Hospital (UNMH) nurse Marie Sparks, who was hit with a surprise bill after taking a mandatory COVID-19 test. After taking a trip, Sparks was required by UNHM to get tested for coronavirus before returning to work in the hospital’s intensive care unit. While […]
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In Georgia, Coronavirus Takes Disproportionate Toll On African American Community

Consumers For Quality Care, May 6, 2020
The Washington Post reports on a new survey by the CDC showing coronavirus’s disproportionate impact on the African American community in Georgia. The CDC survey found that in a sample of 305 COVID-19 patients, 247 were African Americans. That number makes up over 80 percent of the sample group. The survey shows how the coronavirus […]
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Young Woman With Lupus Deals With Surprise Bill After Seeking Treatment For Potential COVID-19 Infection

Consumers For Quality Care, May 1, 2020
Kaiser Health News reports on the experience of Anna Davis Abel of Morgantown, West Virginia when trying to get tested and treated for a possible coronavirus infection. Abel is young, but immunocompromiseddue to lupus, a chronic autoimmune disease that makes her vulnerable to catching coronavirus and developing a serious illness from it. In early March, […]
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Oklahoma Governor Moves Ahead With Controversial Medicaid Plan

Consumers For Quality Care, April 30, 2020
Oklahoma Governor Kevin Sitt is moving ahead with a controversial plan to alter Medicaid in that state. The plan takes advantage of waivers created by the Trump administration to allow states to tailor their expansion plans and go around normal rules. The Oklahoman reports that the plan would involve charging Medicaid premiums and imposing work […]
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Massachusetts Revises Guidelines Around Which Patients Have Priority For Getting ICU Beds Or Ventilators Amid Limited Supply

Consumers For Quality Care, April 28, 2020
Massachusetts is revising previously released guidelines around which patients will receive priority for getting ICU beds or ventilators in the case of a shortage during the coronavirus pandemic. As WBUR reports, the changes are the result of  backlash over the old guidelines, which advocates worried would penalize patients with ailments and chronic conditions that are […]
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Utah Woman Receives Surprise Bill For COVID-19 Test

Consumers For Quality Care, April 22, 2020
A Utah woman was surprised to receive a bill for a COVID-19 test she thought was supposed to be free, Fox 13 Salt Lake City reports. West Jordan, Utah resident Renee Scheering thought she was following the correct protocol after she started feeling sick. She called the state’s COVID hotline and went to a drive-up […]
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Missouri Man Files Lawsuit Against Health Sharing Ministry Aliera for Selling Deceptive Health Care Plans

Consumers For Quality Care, April 22, 2020
CQC has previously reported on consumers falling victim to a company called Aliera. The company sells products that seem like insurance, until it comes time to try and collect the benefits. Now, a Missouri man has filed a lawsuit against the company, accusing them of selling “unfair and deceptive health care plans” to Missourians without […]
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Minority Families Turned Away After Seeking Care For Sick Family Members

Consumers For Quality Care, April 22, 2020
The Detroit Free-Press published a tragic story of one family’s struggle to get their sick father treated for COVID-19. It also highlights the racial disparities of the health system revealed by the crisis. Gary Fowler, an African American man from metro Detroit, was turned away by three area hospitals when he tried to seek treatment […]
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NYC Nurse Shares Tragic Story Of Coronavirus Patient Worried About Their Bill In Their Final Moments

Consumers For Quality Care, April 15, 2020
In a recent VICE article, a New York City hospital nurse anesthetist on the frontlines of the coronavirus crisis spoke about what critically ill patients are facing. The anesthetist, Derrick Smith, shared a heart-wrenching story of one patient who spent some of their last words worrying about the costs associated with their hospital stay. On […]
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Despite Getting “Free” Coronavirus Test, Tennessee Man Still Receives Big Bill

Consumers For Quality Care, April 13, 2020
A new article in the Tennessean tells one man’s story of the unexpected costs associated with coronavirus testing. Tennessee resident Ricky Bean was visiting his in-laws in Florida this March when he began to feel sick. Bean had a dry cough, sore throat, and night sweats that he suspected were the result of a fever. […]
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One Man’s Experience Highlights Challenges Patients Face Amid Coronavirus Pandemic

Consumers For Quality Care, April 7, 2020
A new report by Kaiser Health News about one man’s experience with coronavirus testing highlights the need to reduce potential consumer costs in the ongoing pandemic. In early March, computer science professor Andrew Ceccini began feelings sick with bouts of fever and difficulty breathing. He had recently traveled to New York City on business. Since […]
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Patient Groups Urge Oklahoma Governor To Reconsider New Medicaid Plan

Consumers For Quality Care, March 27, 2020
Seven national organizations, including the American Heart Association and the Leukemia & Lymphoma society, recently released a statement calling for Oklahoma Gov. Kevin Sitt to withdraw his Medicaid expansion plan due to the coronavirus pandemic. As Modern Healthcare reports: “Starting the 30-day public comment period on SoonerCare 2.0, which if implemented in its current form […]
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Alabama Woman Sued By Her Hospital: “I Wish You’d Have Let Me Die”

Consumers For Quality Care, March 12, 2020
An Alabama woman sued by her hospital told CBS News that she wished her husband had let her die after getting the bill for more than $30,000. KC Roberts and her husband Daryl, who live outside Dothan, Alabama, said they paid what they could monthly toward the bill for three years, but last September they […]
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Tennessee Hospital “Consistently” Suing Its Patients For $20 Million Per Month

Consumers For Quality Care, March 12, 2020
NewsChannel 5 Nashville reports that “there is one plaintiff who is consistently on the docket” in a Cookeville, Tennessee courthouse these days: The local hospital, home of the county’s only emergency room, suing its patients for more than $20 million per month in unpaid bills. This issue of Tennessee patients being sued for their medical […]
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Ohio man receives $15,000 bill for catching a fever, gets the runaround from insurer and hospital

Consumers For Quality Care, March 12, 2020
A man in Ohio caught a nasty fever in 2018, sending him to the hospital for a weeklong stay he assumed would be covered by his health insurance provider, according to News 5 in Cleveland. But Alan Sands of Wooster, Ohio eventually found himself burdened with a $15,000 surprise medical bill, adding to the seemingly […]
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Americans evacuated from China slapped with surprise medical bills after quarantine

Consumers for Quality Care, March 11, 2020
An American man and his daughter who were living in Wuhan, China at the early stages of the COVID-19 outbreak were evacuated at the United States government’s request. After two weeks of quarantine at a US Marine Corps base in California, he found a large surprise medical bill waiting for him, according to a recent […]
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Health sharing ministries offering cheap plans leave countless patients saddled with lofty medical care bills

Consumers for Quality Care, March 11, 2020
Complaints against health sharing ministries that offer cheap alternatives to traditional health insurance are piling up after many have been exposed for providing flimsy, insufficient coverage that saddled patients with massive medical bills. According to a new report in the Connecticut Mirror, more than one million Americans have turned to health sharing ministries as an […]
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Atlanta Woman Receives Huge Itemized Bill After Emergency Room Visit

Consumers For Quality Care, March 6, 2020
CBS 46 in Atlanta reports the story of Tonie Murray, a woman whose experience with the hospital that treated her after a car accident was almost as traumatic as the accident itself. In January 2018, a truck ran a light and smashed into Murray’s car. She was rushed to the hospital and spent eight hours […]
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1 In 5 Nevadans Has Medical Debt In Collections

Consumers For Quality Care, March 6, 2020
As hospital lawsuits against patients and other aggressive debt collection practices make headlines across the country, the Nevada Current reports that Nevada has a higher than average rate of consumers with medical debt in collections. According to a study by the D.C. – based think tank Urban Institute, 21% of the population in Nevada has […]
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Family Surprised By Big Bill After Taking Their Son To Emergency Room

Consumers For Quality Care, March 4, 2020
A report in the Georgia Health News highlights one family’s experience with surprise billing in Georgia. It all started when Lelia Stina’s four-year-old son, Liam, was having breathing problems. Lelia immediately drove him to a hospital in their insurance network. While Liam was being treated at that hospital, doctors recommended he be transferred to a […]
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Man Mistakenly Billed After Cancer Treatment

Consumers For Quality Care, March 4, 2020
In a new report from NBC 10 Philadelphia, one local man was surprised with a bill months after an appointment, later finding out it was because his insurer had made a mistake. Doug Pegram was diagnosed with testicular cancer two years ago. After surgery, his cancer returned, and his urologist recommended he get a second […]
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Family Falls Victim To Fake Insurer After Having Baby

Consumers For Quality Care, March 2, 2020
A recent report by KMOV in St. Louis tells the story of one family’s ordeal when what they thought was an insurance plan they signed up for turned out to be fake. Ali and Elijah Middlesworth recently had a baby, and the delivery was very complicated. Their son, Declan, had to be induced five weeks […]
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Lymphoma patient with months to live denied treatment by insurance provider

Consumers for Quality Care, February 26, 2020
A Michigan man dying from cancer is being denied life-saving treatment by his health insurance company, according to a report from FOX17 in west Michigan. Forrest VanPatten, who has large b-cell lymphoma, cannot get the treatment he needs with only months left to live, citing his insurance provider, Priority Health, as the primary obstacle. “Everything […]
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Teen with cancer struggles to afford treatment without health insurance

Consumers for Quality Care, February 26, 2020
A teenage boy in north Texas is facing hundreds of thousands of dollars in medical bills while suffering from Chondroplastic osteo sarcoma, an aggressive form of bone and cartridge cancer, according to a report from FOX4 in Dallas. Wendy Weinman’s son, Cody, is not covered because his mother is unable to afford self-purchased health insurance […]
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Kentucky Health System Often Sues Patients For Unpaid Bills

Consumers For Quality Care, February 26, 2020
According to a new investigative report by WHAS in Kentucky, one of the states’ largest health systems is suing hundreds of patients for payment of outstanding medical bills. One of those patients, Joni Koile, survived colon cancer and a brain tumor, and is currently dealing with Crohn’s disease. Now, Koile has to take iron supplements […]
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St. Louis Woman Has To Drive Her Husband To Indiana For Life Saving Surgery

Consumers For Quality Care, February 19, 2020
A new report by KPLR in St. Louis tells the story of one woman’s struggle to get a life saving surgery for her husband. Shannon Harrison fought for years to get her husband, Clark Harrison, a kidney and liver transplant surgery in the St. Louis area. The family was repeatedly denied by dozens of hospitals. […]
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Patients Get Stuck With The Bill When Insurers Say They Will Pay, Then Change Their Mind

Consumers For Quality Care, February 12, 2020
A new report by Kaiser Health News details a disturbing practice among some insurers that can leave consumers responsible for huge bills that they thought would be paid for. As the report details, many consumers are experiencing what is known as “retrospective denial,” where an insurer initially says they will pay for a medical expense, […]
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Teen With Rare Condition Gets Approved For Drug After Initial Denial

Consumers For Quality Care, February 5, 2020
An eighteen-year-old California teenager will soon have the medicine he needs to fight a rare brain condition, after being initially denied by his insurance company. As Paso Robles Daily News reports, Devin Dobroth suffers from a rare brain disease called superficial siderosis that can be debilitating and even deadly. Devin, who previously ran cross country […]
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North Carolina man gets slapped with $41,212 bill for appendicitis surgery

Consumers for Quality Care, February 5, 2020
NPR reported that when 28-year-old Joshua Bates of Charlotte, North Carolina had to have an emergency surgery for acute appendicitis, he ended up getting stuck with a $41,212  bill for one night at the hospital and the emergency room charges. While Bates has employer-sponsored health insurance, his visit to the emergency room at the Carolinas […]
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New Mexico hospital has made a habit of suing patients who can’t afford to pay medical debts

Consumers For Quality Care, February 5, 2020
As hospital prices continue to climb and more people are opting for cheaper high-deductible health plans with skimpy coverage, patients are being hit with massive bills and potential legal trouble if they cannot pay up in a timely fashion. According to a new report from CNN, many Americans — even those with health insurance — […]
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Woman Receives Big Medical Bill Over One Year After Receiving Treatment

Consumers for Quality Care, January 31, 2020
WBTV in North Carolina recently reported one local woman’s remarkable medical billing story. In December 2017, Teresa Tucker visited Atrium Health Kings Mountain with a severe case of pneumonia in both her lungs. She was in the hospital for four days, during which she said she was happy with the care she received. Tucker had […]
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Arbitrary and lofty hospital charges can often be reduced by requesting an itemized bill

Consumers for Quality Care, January 31, 2020
After Eva Zavala went to the emergency room for “an ultrasound and some blood work,” she received a pricy hospital bill that was difficult for a 22-year-old medical assistant to handle. The hospital charged Zavala more than a thousand dollars after insurance for the brief visit to the emergency room in Oregon. But after viewing […]
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Civilians Sent To Military Hospitals Can Incur Thousands In Debt

Consumers For Quality Care, January 29, 2020
Being taken to a military hospital for a traumatic injury — as was the case for Ricardo Gonzalez Jurado after a nasty fall in 2012 — can result in high levels of debt along with a federal government aggressively pursuing collections, regardless of a patient’s financial situation. The Atlantic reported that after asking to be […]
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Tennessee Woman Surprised With Bills After She Was Told Treatment Would Be Covered

Consumers For Quality Care, January 29, 2020
Tennessee woman Deborah LeJune, like millions of people, suffers from chronic back pain. A simple task of sweeping or mopping her floor has become impossible. LeJeune found some relief through pain treatment injections, but as WSMV reports, those injections would soon become an unexpected financial burden. LeJeune had typically gone to a facility called Vanderbilt […]
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Woman With Cystic Fibrosis Denied Potentially Life-Changing New Treatment

Consumers For Quality Care, January 23, 2020
Amber Martin of Hermiston, Oregon has suffered from a chronic condition called cystic fibrosis for most of her life. Fortunately for Amber, a newly approved treatment for the condition could make her condition manageable. However, Amber’s insurance company is refusing to pay for the new treatment, as KNDO reports. Cystic fibrosis is a genetic disorder […]
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Utah Family Searches For Answers After Receiving Huge Bill For Rabies Shots

Consumers For Quality Care, January 17, 2020
During a family camping trip last summer, Katy and David Monson’s vacation took a turn when they noticed bite marks on their son’s ear. After finding bat droppings in their tent, the couple decided to end the trip early and take their son to the doctor. The doctor confirmed their fears – the bite marks […]
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Hospital Erases Medical Debt After Pro Publica Investigation

Consumers For Quality Care, January 17, 2020
After an investigation last year by Pro Publica exposed Methodist Le Bonheur hospital in Memphis, Tennessee for bringing 8,300 lawsuits against low-income patients in the span of five years, the hospital has erased $11.9 million in medical debt and dropped their suits against patients. Only a week after Pro Publica published their initial investigation, Le […]
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Kaiser Permanente Claims Progress On Mental Health Care After Sanctions And Fines, But Los Angeles Times Investigation Shows Otherwise

Consumers For Quality Care, January 9, 2020
California’s Largest health insurer, Kaiser Permanente, claims it is making progress on mental health care after sanctions and fines were levied against the company over its practices. But according to a new report by the Los Angeles Times, Kaiser is still falling short. The Times interviewed dozens of Kaiser Permanente therapists, patients and industry experts. […]
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Consumers Still On The Hook For Claims To Outlawed Fake Insurance Company

Consumers For Quality Care, January 8, 2020
As CQC has previously reported, many consumers have recently fallen victim to a fake insurance company called Aliera in Washington state. Patients signed up for what they believed was health insurance, but ended up with a company that wouldn’t pay their claims when they got sick. Eventually, the company was barred from operating in the […]
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Despite New Laws, San Antonio Man Surprised With Huge Surprise Hospital Bill

Consumers For Quality Care, January 8, 2020
Earlier this year, the Texas Legislature passed legislation intended to prevent surprise medical bills when patients visit the hospital. Despite the new law, many consumers are finding out they are still falling victim to confusion and surprise billing. As WOAI reports, San Antonio man Howard Russell found the new law did not prevent him from […]
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Inadequate And Fake Insurance Plans Continue To Impact Consumers

Consumers For Quality Care, December 18, 2019
Across the country, consumers have recently been falling victim to either outright insurance schemes or plans that have misleading levels of coverage. In Connecticut, consumers fell victim to Aliera and Trinity Healthshare, inc. The companies are accused of marketing their products as health insurance when that is not technically what they are. Connecticut consumers believed […]
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Hospital CEOs Meet To Discuss And Defend Controversial Debt Collection Policies

Consumers For Quality Care, December 18, 2019
At a recent townhall style event in Memphis, the CEOs of several large Tennessee hospitals defended their practices of collecting medical debt from patients, an issue that has come under scrutiny in recent months. The Memphis Commercial Appeal reports: One hospital CEO, Dr. Reginald Coopwood, defended the practice of debt collection against patients. The executive […]
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Women At Virginia Hospital Complain About Surprise Bills After Giving Birth

Consumers For Quality Care, December 18, 2019
In a recent WTVR profile on three women who received surprise bills from the same Virginia hospital, a familiar trend emerges. Each woman said they received a surprise bill after an emergency room visit at a hospital they thought was in their insurance network. But then they were unwittingly treated by an out-of-network doctor. “When […]
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New York Times Podcast Profiles Hospital Lawsuits Against Patients

Consumers For Quality Care, December 18, 2019
A recent podcast featuring Sarah Kliff, an investigative health care reporter for the New York Times, tells the story of a low income woman in rural Virginia who was recently sued by the hospital where she sought emergency care for her daughter’s back pain. When Amanda Sturgill’s daughter felt sudden back pain one day after […]
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Full Time Nurse With Cancer Fights Insurance Company Over Her Treatment

Consumers For Quality Care, December 18, 2019
Earlier this year, Denver nurse Hollie D’Arcey was diagnosed with a very serious form of cancer, stage II non-Hodgkin’s lymphoma. As KMGH reports, ever since her diagnosis, she has been in a struggle with her insurer over covering a treatment that could save her life. D’Arcey is fighting with her insurance company to get a […]
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Teenage Burn Victim Denied Surgery That Would Restore His Ability To Speak

Consumers For Quality Care, December 6, 2019
A teenage boy who was the victim of a horrible burn accident cannot get his insurance to cover the surgery that would save his voice, as WXYZ in Detroit reports. The boy, Brian Adams, suffered burns on 85 percent of his body when butane hash oil his mother was using to process marijuana in a […]
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Private Equity-owned Physician Staffing Group Joins Hospitals In Pattern Of Suing Patients

Consumers For Quality Care, December 6, 2019
A private equity-owned physician staffing group has sued more than 4,800 patients since 2017 over unpaid medical bills, according to a new report by Pro Publica. The case against Brooks is one of more than 4,800 lawsuits Southeastern has filed against patients in Shelby County General Sessions Court since 2017. In the first six months […]
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Some Insurance Can Leave Consumers With Preexisting Conditions Vulnerable

Consumers For Quality Care, December 6, 2019
Although they offer lower premiums and can seem more affordable, so-called short-term limited-duration insurance plans can have devastating consequences for consumers who may not know they have a preexisting condition, according to a report in the Philadelphia Inquirer. The Inquirer’s report profiled one man, Peter LaFrance, who ended up with a huge hospital bill even […]
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Doctors At UVA Criticize Their Own Hospitals’ Billing Practices

Consumers For Quality Care, December 6, 2019
Doctors at UVA Health System are expressing outrage over the company’s aggressive debt collection practices, as Kaiser Health News reports: Prominent doctors at UVA Health System are expressing public outrage at their employer’s practices to collect unpaid medical debt from its patients. A Kaiser Health News report in September that showed UVA sued 36,000 patients over six […]
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Connecticut Hospital Leads State In Suing Patients

Consumers For Quality Care, December 4, 2019
Danbury Hospital in Connecticut is the leading hospital in the state for suing patients over unpaid medical bills, new data has shown. As Connecticut News Times reports: In what may be Connecticut’s part in a national wave of hospitals becoming America’s most aggressive debt collectors, Danbury Hospital sued 6,400 patients in small claims court in […]
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Lawsuits Against Patients Have Become A Widespread Issue In Tennessee

Consumers For Quality Care, December 4, 2019
A new report in the Columbia Daily Herald reveals the growing issue of patients being sued for medical debt in Tennessee. In the state, one in four people have medical debt, and thousands are being taken to court over it. One woman, Sharika Carpenter, was sued after dealing with multiple serious health issues. In the […]
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Surprise Medical Bills Put Tampa Bay Area Patients In Debt

Consumers For Quality Care, December 4, 2019
Like many areas of the country, consumers in the Tampa Bay area have fallen victim to surprise medical bills for a variety of treatments in recent years. As WFTS reports, medical debt is a problem that affects a huge number of residents in the area: Experts also blame surprise bills for fueling the national epidemic […]
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A Boy’s Rare Disease Demonstrates Limits Of “In-Network” Insurance Coverage

Consumers For Quality Care, November 26, 2019
A 4-year-old Illinois boy’s rare disease and the denials his family has faced trying to get him treatment highlight shortcomings of “in-network” coverage for rare diseases. The boy, Jaxtien or “Jax” Miller suffers from a very rare, deadly disease, as the Chicago Tribune reports: Jax has a rare disease called metachromatic leukodystrophy that could rob […]
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“Fake” Insurance Companies Mislead Consumers And Avoid Regulation

Consumers For Quality Care, November 26, 2019
One man’s ordeal after signing up for a non-traditional insurance company plan serves as a warning to consumers shopping for similar options. Keith Meehan had signed up for a “health care sharing ministry,” an arrangement in which people with common ethical or religious beliefs share medical expenses. Later, Meehan was shocked to find himself on […]
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Hospital Classification Systems Can Leave Consumers With Surprise Bills

Consumers For Quality Care, November 26, 2019
When patients check into a hospital emergency room, they may not realize there is an underlying and complex classification system that has huge implications for insurance coverage and potential bill responsibility. One Ohio woman found this out the hard way, as the Cleveland Plain Dealer reports: Carol Leaman had every reason to believe she had […]
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TN Women’s Clinic Owes Thousands of Dollars To New Families

Consumers For Quality Care, November 20, 2019
Timothy Jones’ son arrived on Saint Patrick’s day last year. His wife gave birth at the Tennessee Women’s Care facility, where her doctor had recently moved practices. But when they returned for a follow-up appointment, they were in for a surprise, WSMV reports. ‘One of the employees told us–you did not hear this from me, […]
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CQC Shares Personal Stories of Georgians in #HealthCareFail Series

Consumers For Quality Care, November 20, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Atlanta, Georgia – Consumers for Quality Care (CQC) is highlighting the roadblocks Georgians are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. Georgia resident Carrie had a mammogram done each year, […]
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OK Consumers Face Surprise Bills

Consumers For Quality Care, November 7, 2019
When Eric McDermott opened his mail to find a $7,300 bill from the Children’s Hospital at OU Medicine, he was shocked. The 2016 bill was related to his daughter’s emergency appendicitis two years earlier. McDermott was certain that the bill had been settled and covered as in-network. He had gone so far as to call […]
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NJ Mom & Cancer Patient Fights Insurance Decision

Consumers for Quality Care, November 7, 2019
Beth Galdo Desher, a mom from South Jersey, has been doing all she can to keep her metastatic breast cancer under control. Since the 42-year-old was diagnosed with stage 3 bilateral breast cancer three years ago, she has undergone a double mastectomy and months of chemotherapy, radiation and strong medications. Now, Galdo Desher is fighting […]
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Insured IL Woman Billed Over Three Times National Average For Her Mental Health Hospitalization

Consumers For Quality Care, November 7, 2019
Arline Feilen lost her husband, a veteran, to suicide in 2013. In 2016, her dad lost his fight with cancer. Then, in February 2019, her 89-year-old mother succumbed to a series of health issues, Kaiser Health News reports. Feilen, 56, remembers the first Mother’s Day without her mom and the impact it had on her […]
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EMS Services Around The Country Vulnerable

Consumers For Quality Care, November 7, 2019
Jerrid Soupir hadn’t been feeling well before he went limp and fell to the ground while playing a baseball game. What Soupir, then 46, thought was a summer cold ended in cardiac arrest, NBC News reports. Cardiac arrest can be fatal when individuals do not get timely help. Hebron, North Dakota, where Soupir collapsed, does […]
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Consumers Suffer with Private Equity Takeover of Care at Nursing Company

Consumers For Quality Care, November 7, 2019
Jennifer Alvarado and her seven-year-old daughter, Sophia, live in Kyle, Texas, outside of Austin. Sophia has actin myopathy, a rare genetic disorder, that leaves her unable to move or speak on her own. She has a breathing tube and needs her nose to be suctioned at least once an hour. The family receives assistance from […]
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CA Mother Fights Nearly $899K Medical Bill

Consumers For Quality Care, November 6, 2019
Lauren Bard’s daughter, Sadie, made a dramatic entrance when she was born in September 2018. At just 26 months, she weighed under a pound and a half. Sadie was rushed to the neonatal intensive care unit (NICU) and Bard was treated for her own severe pregnancy related issues, ProPublica reports. Three days after her daughter’s […]
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Children’s Health Coverage On The Decline

Consumers For Quality Care, November 5, 2019
Nine-month-old Elijah’s lips were turning blue as his mother, Kristin Johnson, rushed him to a Houston area emergency room. In the hospital, doctors diagnosed Elijah with a respiratory virus and Johnson learned that her son had been dropped from his Medicaid coverage, The New York Times reports. This was not the first time that Johnson […]
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Tribal Communities Lacking Quality Care Seek Improvements

Consumers For Quality Care , October 30, 2019
In 2016, Robyn Black Lance brought her 6-month-old son, James Ladeaux, to Sioux San Indian Health Service Hospital in South Dakota with what she suspected was his second upper respiratory infection in a month. Doctors at the hospital, however, assured Black Lance that it was only a cold and sent them home, The New York […]
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CO Woman Battles Insurance For Cancer Treatment

Consumers For Quality Care, October 30, 2019
Photo by Heidi de Marco/KHN As an emergency room nurse, Hollie D’Arcey is accustomed to being in hospital. Unfortunately, in July, D’Arcey’s experience changed when she was diagnosed with Stage II Non-Hodgkin’s Lymphoma. D’Arcey had been feeling tired but did not think too much of it until an MRI and biopsy confirmed she has cancer, […]
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Consumers Face Jail Time Over Medical Debt

Consumers For Quality Care, October 30, 2019
As consumers face surprise bills, insurance denials, high premiums and deductibles, medical debt continues to be a growing issue. Across the country, consumers have experienced aggressive debt collection practices for unpaid medical bills, including the use of wage garnishing and liens. In Coffeyville, Kansas, a small city of 9,000, the tactics can be even more […]
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TX Woman’s Cancer Treatments On Hold Because Of Insurance Issues

Consumers For Quality Care, October 30, 2019
Last September, Marcy Moreno’s life changed forever when she was diagnosed with breast cancer following a doctor’s appointment. Since then, Moreno has gone through a battery of exams, tests, and biopsies, The Leader Press reports. Moreno’s doctor suggested that her chemotherapy consist of three different medications to best fight the cancer. However, after the treatment […]
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Bad Information Lands MA Woman With A Surprise Bill

Consumers For Quality Care, October 30, 2019
Deborah Davis thought she was doing all that she could to assure that she would be fully covered for her ankle surgery. Davis called her insurer, Harvard Pilgrim Health Care, and confirmed that her surgeon was in network. According to The Boston Globe, when Davis asked if there was anything else she needed to know […]
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Consumers Who Should Receive Charity Care Face Medical Debt Instead

Consumers For Quality Care, October 30, 2019
Uninsured Ashley Pintos had a sharp pain in her abdomen when she arrived at the St. Joseph Medical Center’s emergency room in Tacoma, Washington. Before agreeing to treat Pintos, a hospital representative demanded a $500 deposit, according to Kaiser Health News. “She said, ‘Do you have $200?’ I said no,” recalled Pintos, who then earned […]
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Arkansas Medicaid Work Requirements Resulted In Lost Coverage, Confusion

Consumers For Quality Care, October 30, 2019
Stanley Ellis was used to being able to rely on his Medicaid coverage for care, especially care that related to a condition that causes his bone tissue to die. His coverage previously helped Ellis have two-hip replacement surgeries, The Wall Street Journal reports. So, earlier this year, when an ambulance brought him to the hospital […]
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CQC Shares Personal Stories of South Carolinians in #HealthCareFail Series

Consumers For Quality Care, October 29, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Columbia, South Carolina – Consumers for Quality Care (CQC) is highlighting the roadblocks South Carolinians are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. Arden – a resident of South Carolina […]
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CQC Shares Personal Stories of New Yorkers in #HealthCareFail Series

Consumers For Quality Care, October 28, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Albany, New York – Consumers for Quality Care (CQC) is highlighting the roadblocks New Yorkers are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. New Yorker Virginia was hit by a […]
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OH Man’s Family Fights Insurance Denial For Brain Surgery

Consumers For Quality Care, October 23, 2019
Chuck Graham was getting ready to go to work when he suddenly fell down and could not walk. His wife, Angie, rushed Graham to the emergency room. After a number of scans, the Grahams received a diagnosis that no one ever wants to receive, News 5 Cleveland reports. “She said that I had a very […]
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CQC Shares Personal Stories of Washingtonians in #HealthCareFail Series

Consumers For Quality Care, October 23, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Olympia, Washington – Consumers for Quality Care (CQC) is highlighting the roadblocks Washingtonians are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. Elizabeth – a Washington resident – described her struggle […]
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CQC Shares Personal Stories of Californians in #HealthCareFail Series

Consumers For Quality Care, October 22, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Sacramento, California – Consumers for Quality Care (CQC) is highlighting the roadblocks Californians are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. One Californian – Ashley – recalled her family’s financial […]
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CQC Shares Personal Stories of Michiganders in #HealthCareFail Series

Consumers For Quality Care, October 21, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Lansing, Michigan – Consumers for Quality Care (CQC) is highlighting the roadblocks Michiganders are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. One Michigander – Erika – described her frustrating post-surgery […]
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Minnesota Waiver Process Brings Anxiety, Frustration For Families

Consumers For Quality Care, October 16, 2019
The lives of Minnesota families who apply for the state’s Medicaid waivers are often stressful to begin with. But to receive the coveted benefit known as a waiver, they go through the “agonizing, high-stakes ritual, known as a comprehensive needs assessment,” Star Tribune reports. County employees come into consumers’ homes and ask hundreds of questions, […]
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Out-of-Network Doctor Results In Surprise Bill For VA Woman

Consumers For Quality Care, October 16, 2019
Virginia resident Lynette Jackson went to the emergency room after having persistent abdominal pain. Trying to follow her insurer’s guidelines, Jackson went to Henrico Doctors Hospital, which was listed as in-network for her Anthem plan. At the hospital, everything seemed to go well, WTVR reports. Then, roughly two months after the emergency room visit, Jackson […]
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CQC Shares Personal Stories of Illinoisans in #HealthCareFail Series

Consumers For Quality Care, October 16, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Springfield, Illinois – Consumers for Quality Care (CQC) is highlighting the roadblocks Illinoisans are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. After a serious car accident, an Illinoisan man – […]
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WA Residents Struggle To Get Support For Developmental Disabilities

Consumers For Quality Care, October 15, 2019
When Lindsey Topping-Schuetz’s son, Owen, was born three years ago, complications began immediately. Owen was born six weeks early and with two rare chromosomal abnormalities, one of which is Cri-du-chat syndrome, also known as “cat’s cry” syndrome. Before Owen was allowed to go home, he spent more than 100 days in the neonatal intensive care […]
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CQC Shares Personal Stories of Ohioans in #HealthCareFail Series

Consumers For Quality Care, October 15, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Columbus, Ohio – Consumers for Quality Care (CQC) is highlighting the roadblocks Ohioans are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. Reid – an Ohio resident – was sent to […]
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CQC Shares Personal Stories of Floridians in #HealthCareFail Series

Consumers For Quality Care, October 15, 2019
New Campaign Highlights Americans’ Frustrations with Health Care Tallahassee, Florida – Consumers for Quality Care (CQC) is highlighting the roadblocks Floridians are encountering in the health care system – from emergency room denials and surprise medical bills to difficulties at hospitals and at the pharmacy counter. Cristina – a mother from Florida – was left […]
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CO Consumers Report Concerns About Cost & Quality of Care

Consumers For Quality Care, October 7, 2019
A recent survey from the Colorado Health Institute (CHI) is highlighting consumers’ concerns with the affordability and quality of their health care, reports The Colorado Independent. The survey found that while the overall percentage of consumers with insurance coverage has remained stable, concerns about care remain. While the state’s population of uninsured individuals has remained […]
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Despite Precautions, AZ Couple Winds Up With Surprise Bill

Consumers For Quality Care, October 7, 2019
Eva Lovegrove thought that she had done everything she could to protect her family from a surprise medical bill. When her husband needed emergency surgery, she confirmed that both the hospital and his surgeon were in their insurance network, she told Phoenix’s KGUN 9. “We thought we were good to go,” Lovegrove said. But, months […]
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NY Woman’s Scheduled Biopsy Results In Broken Teeth, Jaw

Consumers For Quality Care, October 7, 2019
When Lorraine Evans’ voice grew hoarse in late 2014, she had no idea what might be behind it. Evans had not been sick recently and had never been a smoker. After weeks of doctors’ appointments, she was referred to a voice disorder specialist at New York-Presbyterian Hospital. The City reports that the specialist told the […]
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11,000 Miles, 3 Counties, And Only 1 Physician For Texans

Consumers For Quality Care, October 7, 2019
When Ed Garner, 68, wakes up in his Van Horen, Texas rental home to the sound of sirens, he changes into his medical scrubs and walks to his truck. Driving towards the emergency room at Culberson Hospital, he calls to see what information he can get about the incoming patient. Even if hospital staff do […]
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Teenage VA Consumer Faces $1K Bill

Consumers For Quality Care, October 7, 2019
Sixteen-year-old Ty Logan brought himself to a Patient First urgent care center in Richmond, VA after coming down with a bad sore throat.  At the center, Logan handed over his insurance cards, provided through Medicaid. He owed nothing at the time of the visit, WTVR reports. Logan expected that the visited would be fully paid […]
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TN Hospital Reverses Medical Debt For 6,500

Consumers For Quality Care, October 1, 2019
Just months after Tennessee’s Methodist Le Bonheur Healthcare came under scrutiny for its aggressive debt collection practices, the nonprofit hospital system is forgiving the unpaid debts of more than 6,500 consumers it had sued. Consumers for Quality Care has previously highlighted the system’s aggressive debt collection practices. Now, the hospital is wiping away consumers’ debts […]
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Nevada Consumers Struggle To Get Mental Health Care They Need

Consumers For Quality Care, October 1, 2019
Despite federal laws in place to ensure Americans have access to mental health care, many face obstacles when trying to access therapists and other psychiatric services. According to the 2008 Mental Health Parity and Addiction Equality Act and provisions in the Affordable Care, it should be no more difficult for consumers to visit a mental […]
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TN Health System Sues Consumers For Unpaid Bills

Consumers For Quality Care, September 27, 2019
Danielle Sparrow had employer-sponsored health insurance when she visited Holston Valley Medical Center’s emergency room in 2017 for chest pains. Still, the visit resulted in a $1,300 bill. Sparrow had been working on paying off the bill, but when she quit her job to take care of her young children, she stopped making payments, Modern […]
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Bachelor Party Hangover Results In $12K Surprise Bill For CO Man

Consumers For Quality Care, September 26, 2019
Cameron Fischer woke up the day before his wedding with an intense hangover. Fischer had spent the night before celebrating his bachelor party. As the day went on, the hangover persisted. Fischer’s fiancé urged him to leave their rehearsal dinner and go to the emergency room to get fluids, NPR reports. “I couldn’t keep anything […]
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Hospitalization Results In $2K Surprise Bill For TX Man

Consumers For Quality Care, September 25, 2019
Last December, Darrel Riley went to the emergency room at Texas’ North Central Baptist Hospital when he was having trouble breathing, News 4 San Antonio reports. After a few days at North Central Baptist, Riley was well enough to go home. In all, the bill for his hospitalization came out to $122,000. The contract between […]
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Short-Term Health Plan Leaves AZ Family With $224K Bill

Consumers For Quality Care, September 25, 2019
Two years ago, David Diaz woke up his wife, Marisia, saying he didn’t feel right. Their son called 911 and Marisia followed the ambulance to Banner-University Medical Center Phoenix. According to Bloomberg Businessweek, David had suffered a massive heart attack. After a double-bypass surgery and two weeks in the hospital, David was able to return […]
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VA Woman Fights Insurer For Autoimmune Disease Treatment

Consumers For Quality Care, September 25, 2019
Photo by Heidi de Marco/KHN Two years ago, Sarah Lillard began the fight of her life. As WUSA 9 reports, Lillard was diagnosed with a rare autoimmune disease that, without treatment, would leave her unable to walk, talk, or take care of her four children. The disease is so crippling that Lillard would wake up […]
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Billing Error Results In $9K Bill For TN Consumer

Consumers For Quality Care, September 18, 2019
In March, Tennessean Mary Lynn Claridy had so much pain in her chest that she feared she might be having a heart attack. Claridy’s daughter rushed her to Sumner County Regional Medical Center’s emergency room. News Channel 5 reports that Claridy was admitted in to the hospital and physicians began performing tests to find out […]
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CA Health Giant Faces Class Action Suit

Consumers For Quality Care, September 18, 2019
As physician groups and hospitals continue to consolidate across the country, consumer advocates have cautioned what these deals could mean for consumers and their pocketbooks. Consumers for Quality Care has highlighted how hospital consolidation can lead to higher costs and worse health outcomes for consumers. Northern California’s Sutter Health, a leader in large scale hospital […]
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Telemedicine Increases Care Access For IN Consumers

Consumers For Quality Care, September 18, 2019
Photo by Heidi de Marco/KHN Despite mandates in the Affordable Care Act, mental health care parity has continued to be a challenge. Consumers, especially those in rural areas, have struggled to access the mental health care that they need. Now, Indiana’s Meridian Health Services is using telepsychiatry to provide consumers greater access to care, NPR […]
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A Backyard Trip Results In Sling With A 900% Markup For CA Woman

Consumers For Quality Care, September 18, 2019
After tripping over a hose in her backyard, Cathy Birker-Hake made her way to Providence St. Joseph Medical Center in Burbank, CA. The fall dislocated Birker-Hake’s shoulder. Emergency room physicians reset it and gave her a sling to keep her arm in place while it healed, according to the Los Angeles Times. “It was one […]
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Coding Error Results In Surprise Bill For CA Family

Consumers For Quality Care, September 18, 2019
When Jobbie Spillane took her 17-year-old son to a Northern California Kaiser medical facility to have Botox injected into his salivary glands, she thought she knew how the visit would go. The procedure helps her son, who has a breathing condition, ward off pneumonia and other complications, Healthline reports. He had been getting the injections […]
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